Terms of Service

Agreement with CENTER.hosting

These Terms apply to all customers and users of CENTER.hosting services.

The service provided to you may also be governed by:

1. the specifications and limits of the selected plan;
2. the current Service Rules;
3. the Privacy Policy;
4. the Refund Policy, where applicable;
5. individual conditions shown during checkout or agreed with CENTER.hosting support.

If specific conditions are agreed for an individual order, those conditions apply to that order together with these Terms.

Your client account

A customer may be required to create a client account before ordering or managing services.

You are responsible for:

1. providing accurate and current registration and contact information;
2. keeping account credentials secure;
3. all actions performed through your account;
4. protecting access to servers, control panels and other services associated with the account;
5. notifying CENTER.hosting support if you believe your account or credentials have been compromised.

Allowing another person to access your account or server does not transfer responsibility away from the account owner.

CENTER.hosting may request additional information when reasonably necessary for account security, payment verification, abuse investigation or compliance with applicable law.

Ordering and provisioning

CENTER.hosting provides VPS, dedicated servers and related infrastructure services according to the configuration selected by the customer.

Service characteristics, including CPU, RAM, storage, bandwidth, location and other resources, are defined by the selected plan or individual order.

Services are normally provisioned after successful payment and completion of any required checks.

Provisioning time may vary depending on the product, selected configuration, hardware availability, payment method and technical requirements.

CENTER.hosting may refuse or cancel an order where:

1. payment cannot be verified;
2. the requested service cannot technically be provided;
3. the order creates a security or abuse risk;
4. false or misleading customer information has been provided;
5. providing the service would conflict with applicable law or CENTER.hosting policies.

If a paid order cannot be provided by CENTER.hosting, the applicable payment will be returned according to the relevant refund conditions.

How services may be used

The customer controls the operating system, applications, files, websites and other data placed on rented infrastructure.

The customer is responsible for ensuring that use of the service complies with applicable law and the current CENTER.hosting Service Rules.

The customer must not use CENTER.hosting infrastructure in a way that:

1. interferes with CENTER.hosting infrastructure or other customers;
2. creates unreasonable or unauthorized network load;
3. damages third-party systems or users;
4. violates the rights of another person or organization;
5. exposes CENTER.hosting infrastructure to unnecessary security risk.

Detailed technical restrictions and prohibited activities are described in the Service Rules.

Resources and configurations

Each service is provided within the technical limits of the ordered configuration.

CPU, memory, storage, bandwidth, IP addresses and other resources are limited to the specifications of the purchased service.

CENTER.hosting may apply technical restrictions necessary to maintain the stability, security and integrity of its infrastructure.

If a customer's workload consistently exceeds reasonable limits for the selected service, CENTER.hosting may recommend migration to another configuration or product.

Customers may not bypass resource restrictions, virtualization limits or other technical controls used to separate and protect services.

Payments and renewal

Services are provided for the period that has been paid for.

The customer is responsible for monitoring:

1. the service expiration date;
2. account balance;
3. issued invoices;
4. renewal status.

Payment must be completed before the end of the current paid period if uninterrupted service is required.

Payment processing time may depend on the payment method, payment provider, bank or intermediary.

Fees charged by payment providers, banks, cryptocurrency networks or other intermediaries may be separate from the price of the CENTER.hosting service.

Unless explicitly stated otherwise, payment for a service does not automatically guarantee indefinite renewal or continued availability after the paid period expires.

What happens when a service expires

If a service is not renewed before the end of its paid period, CENTER.hosting may automatically suspend access to it.

A suspended service remains subject to deletion.

Unless different conditions are shown for a specific product:

1. an unpaid VPS or similar service may be permanently deleted 7 days after the paid period ends;
2. an unpaid dedicated server may be permanently deleted 5 days after the paid period ends.

Once a service has been permanently deleted, its configuration, disks, files and other associated data may no longer be recoverable.

The customer is responsible for renewing services on time and saving any necessary data before expiration.

Cancellation and refunds

Refund requests are handled according to the current CENTER.hosting refund conditions.

Where applicable, a full refund may be available if the service has been used for no more than 24 hours.

If the service has been used for a longer period, CENTER.hosting may deduct the cost of the actual period of use and other non-refundable costs.

Certain products, custom configurations, licenses, setup fees, IP resources, external services, payment fees or other individually supplied items may not be refundable where the cost has already been incurred.

Refund eligibility may also be affected by violations of these Terms or the Service Rules.

Customer data and backups

Customer data remains under the customer's control and responsibility.

Unless backup storage is explicitly included in the purchased service, CENTER.hosting does not guarantee that backup copies of customer servers or data are created or retained.

Customers should maintain independent backups of important:

1. files;
2. databases;
3. application data;
4. configuration files;
5. access credentials and recovery information.

Backups should be stored separately from the primary server and periodically tested.

Operating system reinstallation, service cancellation, disk replacement, server deletion or other administrative actions may result in permanent data loss.

CENTER.hosting is not responsible for restoring data where no backup service was purchased or no recoverable copy exists.

Infrastructure and maintenance

CENTER.hosting works to maintain stable infrastructure and network availability.

However, uninterrupted or error-free operation cannot be guaranteed in every circumstance.

Temporary interruption may occur because of:

1. scheduled maintenance;
2. emergency maintenance;
3. hardware failure;
4. software failure;
5. network incidents;
6. DDoS attacks or other malicious activity;
7. upstream provider incidents;
8. circumstances outside CENTER.hosting's reasonable control.

Where reasonably possible, CENTER.hosting may provide information about planned maintenance or significant infrastructure incidents.

Emergency work may be performed without advance notice when necessary to protect the infrastructure, customers or third parties.

Shared responsibility

CENTER.hosting is responsible for maintaining the infrastructure under its control.

The customer is responsible for securing the operating system, applications, services and credentials under the customer's control.

Customers are expected to:

1. use secure passwords and authentication methods;
2. keep installed software updated;
3. restrict unnecessary network access;
4. secure administrative interfaces and control panels;
5. investigate signs of unauthorized access or compromise;
6. contact CENTER.hosting support when a security incident may affect CENTER.hosting infrastructure or other users.

CENTER.hosting may take immediate technical measures where necessary to contain an active security incident.

When access may be restricted

CENTER.hosting may suspend, restrict or disconnect a service when reasonably necessary because of:

1. non-payment;
2. violation of these Terms;
3. violation of the Service Rules;
4. unlawful activity;
5. spam, malware, attacks or other abusive activity;
6. compromise of a server or account;
7. excessive impact on infrastructure or other customers;
8. a substantiated complaint from a third party;
9. a legal or regulatory requirement;
10. an urgent security threat.

Where doing so does not create additional security or operational risk, CENTER.hosting may inform the customer of the reason for the restriction and the steps required to restore the service.

Repeated, serious or intentional violations may result in permanent termination of the affected service or customer account.

Investigation of complaints

CENTER.hosting may investigate complaints concerning services hosted on its infrastructure.

During an investigation, CENTER.hosting may request technical information, logs, explanations or corrective action from the customer.

Customers must respond within a reasonable period when a request concerns abuse, infrastructure security or an active complaint.

If a restriction was applied incorrectly, CENTER.hosting may review the case after receiving relevant information or evidence.

External providers

Some CENTER.hosting services may depend on third-party data centers, network operators, payment providers, software vendors, licensing systems or other suppliers.

CENTER.hosting is not responsible for the internal rules, processing times, outages or independent actions of third-party providers where those matters are outside CENTER.hosting's reasonable control.

Third-party products or licenses may also be subject to separate terms imposed by their respective providers.

Website and platform

CENTER.hosting trademarks, website materials, interface elements, documentation and other materials created by CENTER.hosting remain the property of CENTER.hosting or their respective rights holders.

Using CENTER.hosting services does not transfer ownership of CENTER.hosting intellectual property to the customer.

The customer retains responsibility for and rights to the customer's own software, data and content, subject to applicable law and third-party rights.

Limits of responsibility

CENTER.hosting provides infrastructure services and does not control the customer's applications, software or data.

To the extent permitted by applicable law, CENTER.hosting is not responsible for indirect losses resulting from:

1. customer configuration errors;
2. compromised credentials;
3. customer software vulnerabilities;
4. data deleted by the customer;
5. failure to maintain independent backups;
6. actions of third parties outside CENTER.hosting's reasonable control;
7. service suspension caused by a violation of these Terms or the Service Rules.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

Ending a service

The customer may stop using a service by cancelling it through the available account tools or by allowing the paid period to expire.

Cancellation does not automatically create a right to a refund.

CENTER.hosting may terminate a service or account following serious or repeated violations of these Terms, the Service Rules or applicable law.

Before cancelling a service, the customer should download all data that must be retained.

After permanent deletion, recovery may not be possible.

Updates to these Terms

CENTER.hosting may update these Terms when its services, infrastructure, billing procedures, security requirements, partner requirements or applicable law change.

The current version published on the CENTER.hosting website applies to continued use of the services.

Material changes may be communicated through the website, client area, email or another reasonable communication channel.

Continued use of the services after an updated version becomes effective constitutes acceptance of the updated Terms.

Questions and disputes

Questions about an order, payment, service restriction, abuse report or these Terms should first be submitted to CENTER.hosting support through the client area.

Customers should provide enough information for the issue to be identified and reviewed.

CENTER.hosting may request additional technical, billing or account information where reasonably necessary to investigate the matter.

These Terms are interpreted in accordance with applicable law.

Acceptance

By registering an account, ordering a service, making a payment or continuing to use CENTER.hosting infrastructure, you confirm that you have read and accepted these Terms of Service and the policies incorporated into them.

Relationship between documents

These Terms form part of the conditions governing CENTER.hosting services.

The following documents should be read together where applicable:

1. Service Rules;
2. Privacy Policy;
3. Refund Policy;

The Service Rules describe prohibited activities and technical usage requirements, while these Terms describe the contractual conditions under which CENTER.hosting services are ordered, paid for, provided, suspended and terminated.

1. Technical support: support@center.hosting
2. Sales: sales@center.hosting
3. Billing: billing@center.hosting
4. Abuse: abuse@center.hosting