Refund Policy

What this policy covers

This policy applies together with the CENTER.hosting Terms of Service and Service Rules.

This Refund Policy applies to payments made directly to CENTER.hosting for eligible VPS, dedicated server and related hosting services.

Refund eligibility depends on:

1. the type of service;
2. how long the service has been active;
3. whether the service has already been used;
4. costs already incurred by CENTER.hosting;
5. third-party products included in the order;
6. whether the service has been used in accordance with the Terms of Service and Service Rules.

Submitting a refund request does not automatically guarantee approval.

Refund during the first 24 hours

A full refund may be available when a refund request is submitted within the first 24 hours of service use.

The 24-hour period begins when the ordered service is activated and made available to the customer.

To qualify, the account and service must not have been used for prohibited, abusive, fraudulent or unlawful activity.

Any non-refundable third-party costs or services already supplied may be deducted from the refund where applicable.

Requests after the initial period

If a service has been used for more than 24 hours, a full refund is not normally available.

CENTER.hosting may review the request and deduct:

1. the cost of the period during which the service was available for use;
2. consumed resources that are billed separately;
3. third-party costs;
4. payment-related costs where applicable;
5. non-refundable products or services included in the order.

Any remaining refundable amount will be determined after the service and associated costs have been reviewed.

Nothing in this policy limits refund rights that cannot legally be excluded under applicable law.

Standard hosting services

Standard VPS and standard dedicated server orders may be considered for a refund under this policy.

Eligibility may be different for:

1. individually negotiated orders;
2. custom server configurations;
3. specially ordered hardware;
4. custom networking;
5. individually allocated external services;
6. products purchased specifically for one customer.

Where special refund conditions apply to a particular order, those conditions take priority for that order.

Costs that may not be returned

Certain products and costs may be non-refundable once they have been ordered, activated, allocated or performed.

These may include:

1. software licenses;
2. control panel licenses;
3. third-party subscriptions;
4. setup or installation work already completed;
5. custom configuration work;
6. migration or administration work already performed;
7. specially ordered hardware or components;
8. external services purchased specifically for the customer;
9. payment provider fees;
10. bank charges;
11. cryptocurrency network fees;
12. currency conversion costs;
13. other costs already incurred specifically to fulfil the customer's order.

Only the portion of the payment corresponding to a refundable CENTER.hosting service may be returned where an order contains both refundable and non-refundable items.

IP addresses and network resources

Additional IP addresses and other individually allocated network resources may be subject to separate costs.

Charges already incurred for allocation, setup or third-party network resources may be deducted from a refund where applicable.

Misuse of IP addresses, including spam, attacks, fraud, malicious activity or actions resulting in blacklist listings, may affect refund eligibility.

Software and third-party products

Licenses and third-party software activated for a customer are generally not refundable after activation where the corresponding provider does not permit CENTER.hosting to reverse the purchase.

This may include operating system licenses, hosting control panels and other commercial software.

If a third-party product can be cancelled and refunded to CENTER.hosting, the corresponding amount may be included in the customer's refund.

Renewal payments

Customers are responsible for monitoring service expiration and renewal dates.

A renewal payment is not automatically refundable solely because the customer no longer needs the service or forgot to cancel it.

A recently renewed service may be reviewed for a refund if the customer contacts CENTER.hosting promptly and significant service usage or non-refundable costs have not occurred after renewal.

Refund rights required by applicable law remain unaffected.

When the service does not work as ordered

If CENTER.hosting is unable to provide the ordered service or configuration, the customer should contact support so the issue can be investigated.

CENTER.hosting may:

1. correct the problem;
2. provide an equivalent replacement;
3. change the configuration with the customer's agreement;
4. issue an appropriate refund where the ordered service cannot reasonably be provided.

A service problem caused by CENTER.hosting will be considered separately from problems caused by customer configuration, software or external systems.

Problems outside CENTER.hosting infrastructure

A refund is not automatically due when the service itself is operational but cannot be used because of circumstances outside CENTER.hosting's control.

Examples include:

1. incorrect operating system configuration;
2. customer firewall settings;
3. customer software errors;
4. incorrect DNS configuration;
5. blocked access caused by the customer's ISP or network;
6. customer VPN or proxy configuration;
7. third-party software incompatibility;
8. lost or compromised customer credentials;
9. restrictions imposed by external services or platforms.

CENTER.hosting support may assist with diagnosis, but customer-side configuration does not by itself establish refund eligibility.

Routing and geolocation

IP geolocation databases operated by third parties may show different or outdated location information.

Routing paths may also differ depending on the customer's ISP, transit provider and current internet topology.

A discrepancy in a third-party IP geolocation database or a particular internet routing path does not by itself mean that the server was provisioned in the wrong data center.

If the physical server location differs from the location ordered from CENTER.hosting, the customer may contact support for investigation.

Violations and abuse

Refunds may be refused where a service was suspended or terminated because of serious or intentional violations of:

1. the Terms of Service;
2. the Service Rules;
3. applicable law.

This may include services used for:

1. spam;
2. phishing;
3. malware;
4. unauthorized attacks;
5. botnets;
6. fraud;
7. deliberate network abuse;
8. repeated violations following support warnings.

Any decision will take into account applicable law and the circumstances of the case.

Cancellation and customer files

Requesting a refund may result in cancellation of the associated service.

Before requesting cancellation, the customer should save any files, databases, configurations or other information that must be retained.

CENTER.hosting does not guarantee recovery of customer data after a service has been cancelled or permanently deleted.

Refunding a payment does not require CENTER.hosting to retain the cancelled server or its data.

How refunds are returned

Where technically possible, approved refunds are returned using the original payment method.

If the original payment method does not support refunds, CENTER.hosting may arrange another available refund method with the customer.

CENTER.hosting is not responsible for additional processing time imposed by:

1. banks;
2. card networks;
3. payment processors;
4. cryptocurrency networks;
5. other financial intermediaries.

The time between CENTER.hosting issuing a refund and the funds becoming available to the customer may therefore vary.

Cryptocurrency payments

For cryptocurrency payments, changes in the market value of the cryptocurrency after the original payment do not change the value of the purchased service.

Where a cryptocurrency refund is approved, the refundable value is calculated from the original service payment rather than later cryptocurrency price movements.

Blockchain and network transaction fees may be deducted where they are actually incurred.

Discounts and promotional orders

Services purchased using a promotional code, discount or special offer remain subject to this Refund Policy unless the promotion explicitly states different refund conditions.

A refund is based on the amount actually paid by the customer, not the regular undiscounted price of the service.

Promotional credits, bonuses and other amounts that were not paid by the customer have no cash refund value.

How to submit a request

Refund requests should be submitted to CENTER.hosting support through the client area.

The request should identify:

1. the affected service;
2. the relevant order or invoice;
3. the reason for the request;
4. any information necessary to investigate the issue.

CENTER.hosting may request additional information where reasonably necessary to verify the payment, account ownership or circumstances of the request.

Payment disputes

Customers should contact CENTER.hosting support about a billing problem before initiating a payment dispute or chargeback.

A chargeback does not replace the normal refund procedure and may require CENTER.hosting to provide account, transaction and service information to the relevant payment provider.

Fraudulent or abusive payment disputes may result in restrictions on the affected account or services where permitted by applicable law.

Refund decisions

Refund requests are reviewed using:

1. this Refund Policy;
2. the Terms of Service;
3. the Service Rules;
4. the customer's order details;
5. service usage;
6. costs already incurred;
7. payment information;
8. applicable law.

CENTER.hosting may request additional information before completing the review.

If a refund is approved, the refundable amount will be calculated according to the conditions described in this policy.

Updates to this policy

CENTER.hosting may update this Refund Policy when its products, payment methods, suppliers, infrastructure or legal requirements change.

The current version published on the CENTER.hosting website applies to new refund requests, subject to any rights that cannot legally be changed retrospectively.

Material changes may be communicated through the website, client area, email or another reasonable communication channel.

Related documents

This Refund Policy should be read together with:

1. Terms of Service;
2. Service Rules;
3. Privacy Policy;