Privacy Policy

Where this policy applies

By using CENTER.hosting services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to personal information processed in connection with:

1. the CENTER.hosting website;
2. the client area;
3. VPS and dedicated server orders;
4. billing and payments;
5. support tickets and customer communications;
6. security and abuse investigations;
7. other CENTER.hosting services and infrastructure.

Customer files, applications, databases and other content stored on rented servers remain under the customer's control and are generally separate from account and website information covered by this Privacy Policy.

Information we may collect

The information CENTER.hosting processes depends on how you use our services.

Account information

When you register or manage an account, we may process information such as:

1. your name;
2. email address;
3. telephone number;
4. company or organization information;
5. country or region;
6. account preferences;
7. information provided during identity, security or payment verification when such verification is required.

Customers are responsible for keeping their account information accurate and current.

Billing information

When you order or renew a service, we may process:

1. order and invoice information;
2. payment amount and currency;
3. payment status;
4. transaction identifiers;
5. selected payment method;
6. information required to investigate failed, disputed or suspicious payments.

Payments may be processed by third-party banks, payment processors, cryptocurrency services or other payment providers.

The information CENTER.hosting receives depends on the payment method and provider used.

Technical information

When you visit the website, access the client area or use our infrastructure, technical information may be recorded automatically, including:

1. IP address;
2. browser and device information;
3. date and time of access;
4. login attempts;
5. session information;
6. requested pages and actions;
7. network and security events;
8. service and infrastructure logs.

This information may be required to operate the service, investigate incidents and protect customers and infrastructure.

Support communications

When you contact CENTER.hosting, we may retain:

1. support tickets;
2. messages and replies;
3. attachments;
4. technical information you provide;
5. account and service details related to the request.

Support communications may be retained where necessary to resolve disputes, maintain service history and protect the security of our infrastructure.

Why we process information

CENTER.hosting may process personal information to:

1. create and maintain customer accounts;
2. provide VPS, dedicated servers and related services;
3. process orders, payments and renewals;
4. provide technical and customer support;
5. send important service notifications;
6. investigate network, security and abuse incidents;
7. prevent fraud and unauthorized access;
8. protect CENTER.hosting infrastructure and customers;
9. maintain accounting and transaction records;
10. comply with legal and regulatory requirements;
11. improve the reliability and usability of our services;
12. establish, exercise or defend legal claims.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by applicable law.

Legal basis for processing

Where applicable data protection law requires a legal basis, CENTER.hosting may process information because:

1. processing is necessary to provide a service or perform a contract with you;
2. processing is necessary to comply with a legal obligation;
3. processing is necessary for legitimate interests such as security, fraud prevention, infrastructure protection and service improvement;
4. you have provided consent where consent is required.

Where processing relies on consent, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent does not affect processing that was lawful before the withdrawal.

Information stored on customer servers

CENTER.hosting provides infrastructure on which customers may store or process their own information.

The customer decides what information is placed on a rented server and is responsible for ensuring that its collection and processing comply with applicable law.

CENTER.hosting does not routinely inspect customer files or application data.

Access may occur when reasonably necessary:

1. at the customer's request;
2. to provide technical support;
3. to investigate a security incident;
4. to prevent damage to infrastructure or third parties;
5. to investigate abuse;
6. to comply with a valid legal requirement.

Customers using CENTER.hosting to process personal information belonging to their own users remain responsible for their own privacy obligations.

Website technologies

CENTER.hosting may use cookies, local storage and similar technologies to operate the website and client area.

These technologies may be used for:

1. account authentication;
2. session management;
3. security;
4. remembering user preferences;
5. preventing fraud and abuse;
6. analytics and service improvement where applicable.

Cookies required for security, authentication or core website functionality may be used without additional consent where permitted by law.

Optional analytics or similar technologies will be handled according to applicable consent requirements.

You can control many cookies through your browser settings, although disabling essential cookies may prevent parts of the website or client area from working correctly.

When information may be disclosed

CENTER.hosting does not sell personal information.

Information may be shared with third parties where reasonably necessary to operate the service.

This may include:

1. data center and infrastructure providers;
2. network providers;
3. payment processors and financial institutions;
4. fraud-prevention and security providers;
5. email and communication providers;
6. software and technical service providers;
7. professional advisers where necessary;
8. government authorities or other parties where disclosure is legally required.

Third-party providers receive only the information reasonably necessary for the relevant service.

Where required, CENTER.hosting takes reasonable steps to ensure that service providers handle personal information appropriately.

Disclosure required by law

CENTER.hosting may disclose information when reasonably necessary to:

1. comply with a valid court order or other legally binding request;
2. respond to lawful requests from competent authorities;
3. investigate fraud or unlawful activity;
4. protect CENTER.hosting, its customers or third parties;
5. establish, exercise or defend legal claims.

CENTER.hosting may review a request before disclosure where permitted by law.

We do not voluntarily disclose customer information merely because a third party asks for it without an appropriate legal or contractual basis.

International processing

CENTER.hosting operates infrastructure and may work with service providers in different countries.

As a result, personal information may be processed outside the country where the customer is located.

Where applicable law requires safeguards for international data transfers, CENTER.hosting will use appropriate legal or contractual measures.

How long information is kept

CENTER.hosting retains personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

1. whether the customer account remains active;
2. whether services remain active;
3. accounting and tax requirements;
4. payment and transaction records;
5. security and abuse investigations;
6. dispute resolution;
7. legal obligations;
8. limitation periods for legal claims.

Some information may therefore remain in accounting, security or administrative records after a service or account has been closed.

Information that is no longer required will be deleted, anonymized or otherwise handled according to applicable law and technical limitations.

Protecting personal information

CENTER.hosting applies reasonable technical and organizational measures designed to protect personal information against:

1. unauthorized access;
2. unauthorized disclosure;
3. alteration;
4. loss;
5. destruction;
6. misuse.

Security measures may include access controls, authentication systems, logging, network protection and internal access restrictions.

No internet-connected system can be guaranteed to be completely secure.

Customers are also responsible for protecting their CENTER.hosting account credentials and server access information.

Your privacy rights

Depending on the law applicable to you, you may have the right to:

1. request access to personal information held about you;
2. request correction of inaccurate information;
3. request deletion of information;
4. request restriction of certain processing;
5. object to certain processing;
6. request portability of eligible information;
7. withdraw consent where processing is based on consent;
8. submit a complaint to an applicable data protection authority.

These rights may be limited where CENTER.hosting must retain or process information for legal, security, contractual or other legitimate reasons.

CENTER.hosting may require reasonable verification before responding to a privacy request in order to prevent unauthorized access to customer information.

Updating your information

Customers should keep registration and contact details current.

Some information may be updated directly through the client area.

For information that cannot be changed through the client area, contact CENTER.hosting support.

Service messages

CENTER.hosting may send communications necessary to operate your account or services.

These may include:

1. account notifications;
2. payment and invoice information;
3. service activation notices;
4. expiration and renewal notices;
5. maintenance information;
6. security warnings;
7. abuse or compliance requests;
8. changes affecting your service.

Operational and security communications are part of the service and may not always be optional.

Marketing communications, where used, will be handled according to applicable consent and opt-out requirements.

Legal capacity

CENTER.hosting services are intended for customers who have the legal capacity to enter into a service agreement under applicable law.

We do not knowingly seek to collect personal information from persons who are not legally permitted to enter into such an agreement.

External websites and services

The CENTER.hosting website may contain links to external websites, software or services.

CENTER.hosting does not control the privacy practices of independent third parties.

Customers should review the privacy policies of external services before providing personal information to them.

Updates to this policy

CENTER.hosting may update this Privacy Policy when:

1. services or infrastructure change;
2. new payment or technical providers are introduced;
3. security procedures change;
4. applicable law changes;
5. processing practices change.

The current version will be published on the CENTER.hosting website.

Material changes may also be communicated through the website, client area, email or another reasonable communication channel.

Privacy questions

Questions about this Privacy Policy, personal information or privacy rights may be submitted to CENTER.hosting support through the client area.

To protect customer information, CENTER.hosting may ask you to verify ownership of the relevant account before processing certain requests.

Related documents

This Privacy Policy should be read together with the other policies governing CENTER.hosting services, including:

1. Terms of Service;
2. Service Rules;
3. Refund Policy;