Service Rules

How the service is provided

CENTER.hosting supplies compute infrastructure for lawful projects. Using the service means you accept this document, the public offer, the limits of the chosen plan and the other live service rules.

1. The account owner is responsible for activity inside the account, on servers and in related services.
2. Registration and contact details must be genuine and kept current.
3. Giving third parties access to the cabinet or the machine does not remove the owner’s responsibility.
4. Customer software, settings and processes must not break the stability of the CENTER.hosting platform or network.
5. The customer checks that the intended use of rented resources is lawful.

What you may store and run

Everything stored or processed on the rented machine — files, sites, apps, data — sits with the customer.

You may not host, run or distribute:

1. materials that conflict with applicable law;
2. malware, infected files and tools built to cause harm;
3. phishing pages, fake login forms and services that harvest other people’s credentials;
4. content that infringes copyrights, trademarks or other third-party rights;
5. services and materials used for fraud or to mislead people;
6. information whose storage or distribution is banned or restricted by law.

How to use the channel

CENTER.hosting network resources must not be aimed at our infrastructure, third-party systems, networks or internet users.

1. DDoS, DoS and taking part in organized network attacks are prohibited.
2. Unauthorized scanning of ports, address ranges and third-party systems for vulnerabilities is not allowed.
3. Attempts to gain unauthorized access to other accounts, servers, networks, devices or data are out of bounds.
4. Creating, running or maintaining botnets is excluded.
5. Unsolicited bulk messaging and spam are not permitted.
6. Proxies, VPNs, relays and similar services must be built so uncontrolled public abuse is not possible.

Plan boundaries

CPU, memory, disk, bandwidth and other service capacity stay inside the specs of the chosen configuration.

1. Load must fit the limits and parameters of the purchased service.
2. You must not deliberately create load that hits the infrastructure or other customers.
3. Sustained high load may require a stronger plan or a different configuration.
4. Processes, traffic, disk and other resources are the customer’s to watch.
5. Bypassing technical limits, tampering with virtualization and trying to take resources outside the order are forbidden.

If a machine stays outside reasonable limits, CENTER.hosting engineers may suggest a better plan or server.

Who locks the perimeter

The account, operating system, installed software and access secrets sit with the customer.

1. Use strong unique passwords for the cabinet and servers.
2. Do not share credentials with outsiders.
3. Apply OS and software updates without delay.
4. Restrict administrative interfaces, panels and critical ports.
5. Investigate suspicious processes, odd traffic and other signs of compromise at once.
6. If the account or server may be compromised, contact CENTER.hosting support immediately.

Renewals and refunds

The service lives for the paid period. Balance, expiry date and renewal are the customer’s to track.

1. Pay before the current paid term ends.
2. Clearing time depends on the payment provider and method.
3. After the term ends, an unpaid service may stop automatically.
4. Without renewal the service may be permanently deleted 7 days after the paid period ends.
5. Unpaid dedicated servers may be deleted 5 days after the paid period ends.
6. Refunds follow the current CENTER.hosting refund policy.
7. Bank, payment-provider and intermediary fees may sit outside the service price.

If the service was used for no more than 24 hours, a full refund may be available. For longer use, the cost of the actual usage period may be deducted.

Copies and safety

CENTER.hosting does not take or keep backups of customer data unless that is explicitly sold as a separate service. Data safety is the customer’s job.

Keep an independent copy off the primary machine and check that it actually restores.

1. Copy important files, configs and databases on a regular schedule.
2. Store copies away from the primary server.
3. Periodically confirm that restore from a copy works.
4. Save what you need before an OS reinstall, server deletion or service cancellation.
5. After a service is permanently deleted, the data may be gone for good.

When a service may be stopped

CENTER.hosting may temporarily cut access or stop a service if use breaks these rules, threatens security, hits the infrastructure hard or may harm third parties.

A trigger may be:

1. a substantiated complaint about prohibited or unlawful activity;
2. attacks, malware or signs that a server is compromised;
3. significant or prolonged overuse of available resources;
4. no payment after the paid period ends;
5. ignoring support requests about fixing a violation;
6. the need to urgently prevent damage to CENTER.hosting infrastructure, third-party systems or users.

When it can be done without extra risk to the infrastructure or third parties, the customer gets the reason for the restriction and the steps to restore the service.

Complaints and checks

Questions about these rules and reports of possible violations are handled by CENTER.hosting support.

1. Name the service and describe the situation in detail.
2. Support may ask for extra information, technical data or logs.
3. Reply to support requests within a reasonable time.
4. Incorrect restrictions may be reviewed if evidence shows there was no violation.
5. Repeated, systematic or intentional violations may end the service.

This document can change

CENTER.hosting updates the rules when the service, infrastructure, partner requirements or the law change. Read the current edition from time to time.

Following the rules protects every customer: the network stays stable, the server contour stays safe, and service quality stays predictable.